Frequently Asked Questions
We hope to answer any questions you may have, but of course, if there is any additional information you would like to know, please get in touch.
Chalets & Services
The chalet team has two days a week off, which are normally Tuesdays and Thursdays but that is subject to change, therefore please double check before booking a restaurant.
In both chalets guests can enjoy Geneva Green toiletries, which are both vegan and carbon neutral.
Each room in the chalets is equipped with a hairdryer.
Yes, but be prepared for minor interferences during stormy weather. This is sadly out of our hands.
Unfortunately not, but each chalet has Netflix and Farmhouse la Desmeuniere also has an Apple TV.
Yes, just let us know and we can safely store your luggage. If you’re staying at La Desmeuniere, it is possible to use the shower in the sauna room as well.
Dinner for children is usually served at 5/5.30pm.
Travel cots and highchairs can be provided.
Each chalet has a large, secure off road car park for up to 6-8 cars.
We offer lifts to Prodains, Super Morzine and Pleney in the morning until 9.30am. In the afternoon, we can collect from 4.30pm with 30 minutes notice until 6pm.
We are able to cater for many dietary requirements with enough notice given.
Summer
The multipass is the perfect summer pass. You can enjoy more than 60 activities for only 2,50€ a day or 90€ for the season pass. The multipass is free for children under 5. Note that there is a 1€ charge for the reusable card. To name a few activities included are, pedestrian lifts, swimming pools and lakes, tennis courts, public transport etc. We can arrange for the pass to be waiting for your arrival at the chalet! Multi Pass Portes du Soleil, Multi Pass Informations
Chalet Pléney has secure bike storage.
No we don’t, but there are many places in town where you can clean your bikes.
There is a one hiking map in each chalet.
Winter
By law, you are obligated from 1st December each year to have snow tyre or snow chains.
In Chalet Pléney there is a drying area in the boot room and in the Farmhouse la Desmeuniere, you can dry your wet clothes in the sauna room.
Yes, both chalets have secure ski/board storage.
Yes - in Chalet Pléney only.